PRIVACY POLICY

Last updated: 22/09/2025

Welcome to Launch Agency ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website launchagency.co.nz and any associated services.

1. Who we are

Name: Launch Agency

Business address: [Insert address]

Contact: [Insert email] / [Insert phone number]

Privacy contact: [Insert name or role, e.g. Privacy Officer]

2. What personal information we collect

We may collect the following types of personal information:

- Information you give us directly, for example when you complete a contact form, sign up to a newsletter, or otherwise communicate with us. This may include name, email address, phone number, company name, and job title.

- Information collected automatically when you visit our website, including IP address, browser type, device information, referring URL, date and time of visit, pages visited and session duration.

- Information from third parties, for example if you interact with our social media pages or use third party services that share information with us.

3. How and why we use your personal information

We use personal information to:

- Respond to enquiries and provide the services you request.

- Send newsletters and marketing materials where you have consented or where we have a legitimate interest.

- Improve and maintain our website and services by analysing how visitors use our site.

- Carry out administrative, billing and internal business functions.

- Comply with legal obligations.

4. Legal basis and compliance

We follow the Information Privacy Principles set out in New Zealand's Privacy Act 2020. These principles guide how we collect, store, use, disclose and dispose of personal information.

5. Storage, security and retention

We store personal information securely and take reasonable technical and organisational measures to protect it from unauthorised access, alteration or disclosure. We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law. When information is no longer required, we securely delete or anonymise it.

6. Sharing your information

We will not sell your personal information. We may share personal information:

- With your consent.

- With trusted service providers and contractors who perform services on our behalf, for example hosting providers, email delivery services and analytics providers, and who are bound by confidentiality obligations.

- When required by law, or to protect our rights, property or safety, or that of others.

- In the event of a merger, sale, or transfer of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Cross-border transfers

If we transfer personal information outside New Zealand, we will put in place appropriate safeguards, such as contractual protections, to ensure the information remains protected.

8. Cookies and tracking technologies

We use cookies and similar technologies to collect information about how you use our site, to improve site functionality and user experience, and for analytics. Where required, we will request consent for non-essential cookies. You can manage or disable cookies through your browser settings.

9. Your rights

Under the Privacy Act 2020, you have the right to:

- Request access to personal information we hold about you.

- Request correction of inaccurate personal information.

- Object to or opt out of certain uses of your personal information, including direct marketing.

- Make a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details above.

10. Data breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we update the policy we will revise the "Last updated" date. Please review this page periodically to stay informed of any changes.

12. Additional information

If we process any particularly sensitive personal information for a specific service, or use specialised third party tools that require additional disclosures, we will include details here.

Contact

If you have questions, requests or complaints about this policy or our privacy practices, please contact:

Email: [Insert email]

Phone: [Insert phone number]

Address: [Insert address]

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